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Great Quality but a warranty is required at this point

0 votes

Dear Smarteefi Team,

Firstly, congratulations on building good quality products. I have never faced any issue in the connectivity or smart features of the products I have, the build quality, app and integration with Google Home, everything is quite good.

At this point, I need to know the warranty claim procedure as I purchased a Smarteefi 3 In 1 Smart Plug from Amazon on Oct 2nd 2018 and is in warranty period. The problem with it is when i am plugging it I can hear sparking and can smell burning wire.

I am a fan of your products and hope your after sale service to be as good as your products.

Many Thanks,
Ravi Pratap Singh
Mobile: 8130346528

asked May 12, 2019 by reeveware (140 points)

1 Answer

0 votes
Dear Sir,

Your device is under warranty and will be taken care of under standard warranty claim. We will send you an email shortly for warranty claim procedure.
answered May 12, 2019 by gailu96 (1,020 points)