Frequently Asked Questions

Queston: My home network Wi-Fi name/password is changed or I have changed device location (e.g.Home to Office) after that my power strip is always shown as offline and I am not able to control it anymore

Answer: Power Strip remember Wi-Fi name (SSID) and password entered during setup and it will try to connect to router with same SSID/password. You need to change SSID/password stored in Power Strip. Please follow steps in How to setup section of User Manual to change SSID/password.

Queston: My power strip status LED keeps blinking and Mobile App/Web portal shows it offline

Answer: Signal strength of Wi-Fi network may be poor where your Power strip is located. Please bring it near to the router verify if the problem is resolved

Queston: Main power switch of Power strip went off automatically

Answer: Main Power switch has built-in safe guard for overcurrent protection. If the appliances connected to Power strip draws current over 5A (e.g. AC connected to Power Strip), main power switch expected to trip automatically to safeguard against damages. You must reduce the load and then press main power switch manually towards reset position.